Contact & support
Questions, bugs or feedback? Email us at help@universalvideodownloader.com — we usually reply within 1–2 business days.
Customer support
Problems with a download, a bug or a feature idea? We’re here to help.
help@universalvideodownloader.comBusiness & partnerships
Advertising, press, partnerships and other business enquiries.
help@universalvideodownloader.comCopyright / DMCA
Report content or rights concerns. See our Disclaimer & DMCA page.
help@universalvideodownloader.comBefore you email us
These quick answers solve most issues.
Which websites are supported?
More than 3786 websites, including Instagram (Reels, posts, Stories), Facebook (Reels, Watch and Page videos), TikTok, X (Twitter), Pinterest, Reddit, Vimeo, LinkedIn, Dailymotion, Twitch clips and SoundCloud. New sites are added regularly.
Can I download private videos?
No. Universal Video Downloader only works with publicly available content. Videos from private accounts, closed groups or paid content cannot be downloaded.
Where are my downloaded videos saved?
Videos are saved to the app’s built-in library and to your device storage (your phone’s Gallery or Photos), so you can watch them offline any time.
How fast will you reply?
We usually reply within 1–2 business days. Including the video link, your device and app version helps us solve your issue faster.