Privacy policy
How we collect, use and protect your information.
This Privacy Policy explains how Universal Video Downloader (“we”, “us”, “our”) handles information when you use our website universalvideodownloader.app and the Universal Video Downloader app (together, the “Service”). By using the Service you agree to this policy.
1. Information we collect
Information you give us
If you contact us by email we receive your email address and anything you include in your message, such as video links, screenshots or device details.
Information collected automatically
- Usage and device data — such as device model, operating system, app version, language, crash reports and general usage statistics.
- Website analytics — pages visited, referring site, browser type and approximate location derived from IP address.
- Cookies and similar technologies — used to remember preferences (like light/dark theme) and to understand how the website is used.
What we do not collect
We do not ask for your Instagram, Facebook, TikTok or other social media passwords. Video links you paste and the files you download are processed to complete your request and are stored on your own device.
2. How we use information
- To provide, maintain and improve the Service.
- To fix bugs, prevent abuse and keep the Service secure.
- To respond to support requests and feedback.
- To understand which features are popular and plan improvements.
- To comply with legal obligations.
3. Advertising and third-party services
We may use trusted third-party services for analytics, crash reporting, hosting and advertising. These providers may collect information such as device identifiers and usage data under their own privacy policies. Where required by law we will ask for your consent first.
4. Sharing of information
We do not sell your personal information. We share information only with service providers who help us run the Service, when required by law, or to protect the rights and safety of our users and others.
5. Data retention
We keep information only as long as needed for the purposes in this policy. Support emails are kept for as long as needed to resolve your request and for our records.
6. Your rights and choices
Depending on where you live (for example under the GDPR or CCPA), you may have the right to access, correct, delete or restrict use of your personal information, and to object to processing. To make a request, email help@universalvideodownloader.com. You can also disable cookies in your browser and reset your advertising ID in your device settings.
7. Children’s privacy
The Service is not directed to children under 13 (or the minimum age in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.
8. Security
We use reasonable technical and organisational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the new version on this page and update the “Last updated” date above.
10. Contact us
Questions about this policy? Email help@universalvideodownloader.com.